Legal notice
Legal Notice
Last updated: [DATE]
This page contains the mandatory disclosures required of e-commerce entities in India under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
1. Seller / Entity Information
| Brand name | Looh by Lubaba |
| Legal name of the entity | [Registered business name] |
| Type of entity | [Sole Proprietorship / LLP / Private Limited Company] |
| Registered address | [Full address with city, district, state, PIN] |
| Principal place of business | [If different from above] |
| GSTIN | [GST number, if registered] |
| CIN / LLPIN | [If a company or LLP] |
| Website | https://looh.in |
2. Customer Care Contact
| [support@looh.in] | |
| Phone / WhatsApp | [+91 XXXXXXXXXX] |
| Support hours | [Mon–Sat, 10:00 AM – 6:00 PM IST] |
3. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are:
| Name | [Full name] |
| Designation | Grievance Officer |
| Address | [Full address] |
| [grievance@looh.in] | |
| Phone | [+91 XXXXXXXXXX] |
| Working hours | [Mon–Fri, 10:00 AM – 6:00 PM IST] |
Any complaint received will be acknowledged within 48 hours of receipt and redressed within one month from the date of receipt, in line with the applicable rules.
4. Nature of Business
Looh by Lubaba operates as an e-commerce entity in the inventory model. All products listed on this website are owned and sold directly by us. We are not a marketplace and do not host third-party sellers.
5. Pricing, Taxes and Payments
- All prices are listed in Indian Rupees (INR) and are inclusive of GST unless stated otherwise.
- Applicable shipping charges, if any, are displayed at checkout before payment is made.
- We do not impose any charge that is not displayed to you before you confirm your order.
- Payments are processed through secure third-party payment gateways. We do not store your card, UPI or banking credentials on our servers.
- We reserve the right to cancel an order in the event of an evident pricing or listing error, with a full refund of any amount paid.
6. Product Descriptions and Colour Accuracy
We make every effort to describe our garments accurately. However:
- Product photographs are for representational purposes. Actual colour, shade and texture may vary slightly due to photography, lighting and individual screen settings.
- Minor variations in measurement (typically up to [1 inch]) may occur, as our garments are produced in batches.
- Fabric composition, care instructions and size charts are provided on each product page. Please refer to them before purchasing.
7. Intellectual Property
All content on this website — including the brand name, logo, product designs, prints, photographs, text, graphics and page layout — is the property of [Legal entity name] and is protected under applicable Indian intellectual property laws. No part of this website may be reproduced, copied, distributed or used for commercial purposes without our prior written consent.
8. Limitation of Liability
To the extent permitted by law, we shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of our products. Our total liability in respect of any order shall not exceed the value of that order.
9. Related Policies
This Legal Notice must be read together with our:
10. Governing Law and Jurisdiction
This website and all transactions made through it are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at [Thrissur / Ernakulam], Kerala, India.
[Legal entity name] [Registered address] [Email] | [Phone]